Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free refund policy to ensure your peace of mind.
Eligibility for Refunds: To be eligible for a refund, you must request a refund within 30 days of receiving your order. The item must be in its original condition, unused, and in the original packaging, with all tags and labels attached. Customized or personalized items may not be eligible for a refund unless they are defective or damaged.
How to Request a Refund: To request a refund, please contact our customer service team with your order number and a detailed explanation of why you are requesting a refund. Our team will review your request and provide you with instructions on how to return the item. Please note that you may be responsible for the return shipping costs, unless the item is defective or damaged.
Refund Processing: Once we receive and inspect the returned item, we will notify you of the status of your refund. If your refund is approved, we will process the refund to your original payment method within 5-7 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately, within 7 days of receiving your order. Provide us with photos of the damaged or defective item and your order number, and we will arrange for a replacement or a full refund, including return shipping costs.
Exchanges: If you would like to exchange an item for a different size, color, or style, please follow the same process as requesting a refund and indicate that you would like an exchange. We will process the exchange once we receive the returned item, subject to availability of the desired item.
Non-Refundable Items: Certain items may be non-refundable, such as gift cards, downloadable products, and perishable items. This will be clearly indicated on the product page at the time of purchase.